Since The Visible Ops Handbook was published, the IT Process Institute has studied and benchmarked more than 850 IT organizations to gain deeper insights into what enables high performers to excel. This research shows that high-performing information security and IT operations groups often achieve their performance breakthroughs using the same approaches and techniques.

Visible Ops Security describes how information security professionals can break through organizational silos and add value to other IT stakeholders by embedding information security controls into daily operations of change management, access management and incident management, and working security controls into upstream activities such as project management, development and release management processes.

Visit IT Process Institute for ordering information and also for book excerpts!

   Since 2000, we have met with hundreds of IT organizations and identified eight high-performing IT organizations with the highest service levels, best security, and best efficiencies. What was most amazing about these eight organizations was what they shared: a common way of managing change, a culture of causality, and value placed on controls that were both visible and auditable.

Visible Ops reflects the lessons learned about how these organizations work and describes a control-based entry point into the world of ITIL. Organizations can use Visible Ops to springboard their own process improvement efforts.  

Visit IT Process Institute for ordering information and also for book excerpts!