In a dynamic and growing business environment, surprise should come from your competitors, your suppliers, or even your customers, not from your IT systems. Most businesses and IT providers focus largely on the datacenter environment and the hardware to reduce downtime of their critical IT systems. They monitor servers for uptime and fix them when they go down. While those pieces are very important, many miss the single largest reason IT systems fail. Why? Because it’s easy to point the finger at the hardware and datacenter that causes downtime and ignore a more potentially dangerous problem. IP Services’ Suite of Services are built on the foundation of TotalControl. These services are designed to maximize IT efficiency and drive availability to critical systems from the application to the system layers. They are in fact audited for compliance and proven to be successful based on years of experience and real scientific research. Because we are nimble we can deliver this type of efficiency to any organization at any level. The best part of these services is that you get guaranteed results that work not only once, but every time.
IT Service Management for Critical Systems and Applications
ApplicationOps A full suite of Managed Services designed to control and manage applications and underlying systems delivered through TotalControl.
Advanced application server management
Basic and advanced server management
Customized alerting and notification
Change and release management
Custom designed service management
Weekly customized reporting
Weekly NOC-to-NOC meetings
And more…
SystemOps An essential set of procedures and controls that optimize management of server, storage, and network layers delivered through TotalControl.
Advanced server monitoring for dedicated and virtual servers
Operational management for servers
Setup and maintenance of online portal
Fault monitroing and notification
Automated reporting TotalContr
Basic and advanced change detection with preventative and detective controls
InterChange A workflow-based procedures and controls solution that enforces proven practices. This service can be extended to include additional systems located at your own or other facilities. This suite is delivered through our underlying system of TotalControl. Business Continuity / Disaster Recovery We start by helping you complete a risk assessment and recovery strategy, and then we take responsibility for implementing hot, warm, or cold site services. We enable cold site recovery that is brought on line in hours, or hot site management that replace your primary systems within seconds, or a combination of both, delivered through TotalControl.
Cloud Computing / SaaS Enablement / Virtual Environments Our solutions for cloud computing and SaaS are designed specifically to use our TotalControl system to give the assurances needed in a shared environment. Our ability to be nimble and design each solution tailored to our clients’ needs sets us apart from a “one size fits all” that you typically see. Whether it is a private and secure cloud that is required, or a fully scalable Software as a Service, we deliver proven results. Our solutions utilize our expertise in several specialized software tools, our partnership with these industry leaders coupled with our management expertise sets us apart. We also have specialized expertise in porting legacy applications to an on-demand architecture such as SaaS and Cloud Computing.
IT Facilities Management We provide the management oversight of all critical vendors with the solutions we provide, including the data center facilities whether third-party or client owned. The hosting environment is a key element of service delivery. Our expertise provides our clients peace of mind knowing that that every detail is monitored and managed using our TotalControl system. Our network of SAS/70 certified datacenters and our own facilities allow us to deliver world class availability both nationally and internationally. IT Service Management Consulting (ITSM) Our IT Operations Consulting Services are available to help clients leverage our expertise, and optimize the performance and results across their IT organization.